Refund policy
At Corso Velle, we aim to provide high-quality products and a smooth shopping experience. Please review the following conditions before making a purchase.
Returns for Manufacturing Defects
- Customers must inspect the product in the presence of the delivery representative.
- If the product has a visible manufacturing defect or fault, it must be reported immediately and returned to the delivery representative before completing the delivery.
- The product must remain unused, unwashed, and in its original condition, with all tags and packaging intact.
- Clear photographs or videos may be required for verification.
- If the order was paid for in advance, the refund will be processed within 3 business days after the defective product’s return has been confirmed.
Exchanges
- Exchanges are available only for size-related issues and are subject to size availability.
- Exchange requests must be submitted within 3 days of delivery.
- If the requested size is unavailable, the exchange cannot be fulfilled.
- All delivery charges related to an exchange must be paid by the customer.
- The product must be unused, unwashed, and returned in its original condition, with all tags and packaging intact.
How to Request an Exchange
Contact Corso Velle through one of the official channels below within 3 days of delivery. Please provide your name, order number, requested size, and relevant product details.
Contact Information
- Email: support@corsovelle.com
- Instagram: @corsovelle
- Contact Number: +880 1341-630198
Important Notes
- Products sent back without prior communication and approval will not be accepted.
- Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags and packaging will not be accepted.
- Corso Velle reserves the right to approve or decline any return or exchange request after reviewing the circumstances and condition of the product.